Lee: The larger issue I am having is upgrading my device. I have had unlimited data for years and each time I upgrade I am told I can’t keep it, but it’s my unlimited plan that keeps me with Verizon. I understand how great the Verizon coverage is, but living around a major city there are several companies that can offer me unlimited data
Richard: Ok so we did switch your password so it will now be —-, And as for upgrading your line, yes Im sorry to say but you will lose your unlimited data,
Lee: That will force me into leaving verizon at the end of my contract, unfortunately
Lee: thank you for your time
Richard: No problem Do you have any further questions or concerns I may assist you with?
Me: “Verizon doesn’t support IMAP? How is that even possible?”
VZWSupport: “We do IMAP! What model device? What type of email account?”
Me: “Setting up a friend’s iPad and everything said to use pop.verizon.net”
Someone else from VZWSupport: “That link didn’t load. How can we assist you?” [HINT: READ THE BLOODY THREAD THUS FAR AND ACTUALLY RESPOND TO THE INFORMATION I HAVE ALREADY GIVEN YOU. Also, what app are they using which obviously didn’t translate the t.co version of pop.verizon.net to pop.verizon.net? Apparently they clicked on that link and it failed to load. WELL DUH.]
Me: “Trying to setup IMAP on an iPad for someone with a Verizon dot net email address”
Someone else from VZWSupport: “Staying connected via email is important! Here are the steps to add one: vz.to/1ilybwV ^MM” [That link will take you to generic information for how to add an email account to an iPad but has NOTHING WHATSOEVER to do with any Verizon-specific information]
Result? over the course of 2 hours, they sent me 3 @replies which have been, thus far, complete and utterly useless in actually trying to accomplish what I was trying to do.