It’s astounding how insulted people feel if you don’t smile back at them while you make their drink. The comfort of silence to an embittered barista is supremely discomfiting to most everyone else. The unsmiling silence of a female barista is the most discomfiting of all. What did I do wrong, you can see them thinking. Why is she not being gentle? Why is she not being whimsical?
— From “Service with a Smile,” by the Rumblr’s own Lucy Schiller