One of my favorite customer stories is when I was working at a late night pizza delivery place. It was around 11 oclock at night just me and the drivers and I got a call…
Customer : I would like an x-large meat lovers pizza.
Me: alright your total is $23 should be there in about half an hour
Customer: how is it $23??
Me: our listed price for the xlarge is 22 plus tax
Customer : it says in my menu it’s $12
Me: it’s 12 for a personal pan
Customer: are you trying to cheat me?
Me: no, that’s the prices that they are
Customer : are you telling me you’re not going to honor the prices on your menu
Me: I’m not sure what menu you have but that is our prices
Customer: what am I going to have to come in to shove it in your face?
Me: sir, I’m sorry if your upset but I can’t help you if you’re going to be rude
Customer: I’m rude, you’re cheating me and I’m the one who is rude.
Me: all our prices are listed on our website as well if you prefer to order online
Customer : what is your name?
Customer (my favorite line of this story): you know, I can say my name is Amanda and it doesn’t make it true
Me : ok ( I literally didn’t know how to respond tbh)
Customer : I’m calling the better business bureau
Customer : you’ll be shut down in a week, better look for a new job
Me: alright, have a good night
Then I hung up, had my boyfriend come over just in case he did come in person, never did get shut down…