A customer told me his s/o donated 3 books. Problem: they were library books. He wanted to know if we still had them. I got a manager. Later I asked the manager how it went, and he said that the books were still in the system, but it would be like trying to find a needle in a hay stack. The books were donated 3 weeks ago. Customer was mad because he'd have to pay the library $17 per book. Not our problem, buddy.