So I’m a cashier at a large hardware store. Some of out products are crazy expensive and have multiple barcodes. I rang up this man’s three items with totaled to $150. He paid and left. 20-30 minutes later he calls, asking for me personally. My head cashier hands me the phone thinking it’s family. This guy starts to chew me out saying that I stole money from him by overcharging him and that he expected me to do something about it. I told him I couldn’t do anything over the phone, and that he needed to come back to the store. He didn’t like that too much. Saying it was an inconvenience, which I understand. But then he started to say that he was coming for me and when he came in he was going to come find me. And that he wanted discounts. I agree only to get off the phone. I talk to my head cashier and she tells me to go to the customer service supervisor and tell her what happened. She pulls up the transaction and compares the prices online to the prices the customer was charged. They match. I start crying because I feel awful when I do something wrong. Plus I was scared of this guy. I get sent outside to garden and I see the customers wife come in. Figure I just missed him. The phone rings and it’s the customer service supervisor calling to tell me that I had accidentally charged him for a case instead of a single product. This all could have been avoided had I payed a bit more attention to my screen, and if this jerk had looked at the total or his receipt. So now there are two customers I will go out of my way to avoid.
how many asks do you generally answer in a day?