The phone line to claim Iain Duncan Smith’s new benefits system will cost callers trying to get assistance as much as 45p a minute, it has been confirmed. The Department for Work and Pensions said it would not set up an 0800 freephone landline for Universal Credit and said people should claim online. The benefits helpline will be an 0345 number – meaning calls from mobiles will cost up to 45p and landlines 12p a minute.
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