TalesFromRetail: Daylight savings is a real b*tch, ain't it?
So daylight savings was yesterday. And our store closes at 5pm on Sundays.
So it’s around 4:50pm and some stragglers are proceeding to the checkout lines, when I see FrequentCustomer (FC) approaching. Now, FC is a nice guy, and he comes to the store every Sunday at close to 4pm to peruse the isles. He’s usually one of the last customers we ring out every Sunday.
So he walks in, and my supervisor says “hey, you’re later than usual today. Forget to set the clocks ahead?” FC is confused and asked what he meant. Supervisor realizes FC forgot about Daylight savings, and explains that it was today. Did I mention FC is usually a really nice guy?
FC: ..get out. Get OUT it’s only 4 o'clock, right??
S: No, it’s almost 5. We close in 10 minutes.
FC: But, I need to make a case of wine! I can’t do that in 10 minutes.
S: …I don’t know what to say? We close in 10 minutes.
FC began grumbling as he stomped through a couple of isles with a cart. You know when a customer wants to let you know they’re upset? So they huff loudly, and drive their carts all rickety making them clank and squeak? He did that for the whole 10 minutes. It was kinda shocking. So Supervisor locks the door to prevent others from coming in, and tells FC to proceed to the register.
FC: I’m not done yet.
S: I hate to break it to you, but you need to leave. I don’t know if you’re aware, but [County] has strict Sunday Liquor laws, and if I don’t punch in the security code for the door in 15 minutes, they’re gonna send a cop car around to check.
And that’s not a lie. We can’t sell before Noon, or after 5 on a Sunday. FC said the famous words we all hear at some point:
Not my problem.
Cue Supervisor pleading, FC refusing… it wasn’t a good time. Luckily with enough badgering Supervisor got FC to leave, sans wine.
We counted the last register we had open as quickly as possible. And punched in the code with a couple of minutes to spare. FC ain’t so nice in my book anymore.