This reminds me of that time I was on the bus (an hour-long bus trip at 5 o'clock where everyone was coming from the city back to town, tired and overworked) and the bus arrived at a bus stop where there was a young adult woman in a wheelchair. She also seemed to have other disabilities regarding sight.
The buses in Madrid are old now and it takes like 8 whole minutes to set up the ramp, then 5 more to pull in the ramp. A few people sighed as the process began.
Fifteen minutes waiting, and I'm near the back door watching this poor disabled girl become more and more stressed and panicky as the ramp just would not come out. People were groaning, checking their clocks, looking angry.
And then, in plain view of everyone in the bus, she began to shake her head at the tired driver and went, "No, no! I'll take the next!"
Y'know. The next bus. At prime hour 6 o'clock. Which would probably be full already.
So this guy in a full suit and this other guy who looked like a cartoon of a high school pothead came out of the bus and went, "Is it okay if we pick you up? If it is - tell us how to do it, we don't want to break your wheelchair or cause you ANY harm."
I quickly stood along with this old lady and we made sure she had space for her big wheelchair (it was a fancy one! Big and bulky, so we had to move some bags and people actually decided to stand so the bags wouldn't be on the lil hallway).
The girl was saying it was okay at first but when the guys insisted, she directed the two men on how to grab it and actually asked for two more people in case. I came down and this other young guy came, too. It wasn't a big gap but you can never know.
Anyway, we were able to get her inside the bus and since I was close to the door, she and I and the older woman had a bit of a chat on the way. She was very nice and a little overwhelmed because she said people in this city don't usually help her out.
When her stop arrived, different people immediately moved to help her, checking that everything was okay. One of them even gave her his phone number in case anything on her chair broke or was strained, said he was well-paid enough to lose a couple hundreds to help.
THAT is what I feel needs to happen.
And also Madrid fix you FUCKING busses.