I don’t like talking to people. Which is a strange thing for a talk-show host to say, but it’s true.
The thing is, I don’t like talking to people in person. Voices on the line are… different. They can’t see me. I can’t see them. It doesn’t make me anxious the way face-to-face does. So I’ve been working the midnight regret-line for years, and rarely interact with anyone outside it, which makes me happy. People sometimes call just to get things off their chest, and it helps them if I listen. Most of them, though, want advice on how to handle their regret.
The secret to giving good advice is pretty simple, and I worked it out early on. There are three keys to it. I have two staple pieces of advice, which I re-dress in language appropriate to each situation. The first one is ‘the only actions you can control are your own’. Whether I’m explaining that you can’t stop someone from divorcing you, why your kid hates you now, or why you can’t love someone into getting over an addiction, it all comes down to the same thing. You can’t control other people. Your responsibility is for your own actions and choices.
The second one is for problem solving. Apply the scientific method, basically – that’s the best way I know to solve problems, anyway. Most people don’t know it, so I explain it in terms they can understand, and coach them through a couple of applications.
The third thing is to just listen. Really listen. People want to be heard, and I’m good at that. It’s why I’m good at weeding out the fakes, and why people usually end the call feeling better.
Some nights are quiet, and I play music, or talk. I tell them, often, that anyone can call. It’s okay if it’s not something big, or if it is. If it’s criminal, the recording will be passed on to the relevant authorities, but we won’t do more than that. Sometimes kids call, or old people. Most people don’t listen to them, but I do. I like to think I make them feel safe.
This one night started like any other. I talked an old woman through rebuilding her relationship with her daughter, and a young man through a bad breakup. Then nobody called for a while, so I played some Vivaldi. Then…
Then the voice came on the line. A deep and very beautiful voice… it was like talking to Idris Elba or Christopher Lee, but with a hint of melodious accent that I couldn’t place. “I suppose,” it said, and it sounded so sad my throat tightened in sympathy, “that my greatest regret is the breach with my father. I was… disowned. Cast out. I never meant for it to go that far. I didn’t want to never see him again.”