some days you listen to someone dying on the phone and know you can’t do anything to help them.
other days you listen as their loved one tries to breath life back into them, knowing that it won’t help because they’re already gone.
some days you listen to a terrified child and hope and pray someone will get there before this precious one is traumatized anymore.
some days you tell your caller help is coming as fast as they can but it wasn’t fast enough.
some days you listen to the grief and anguish of losing someone and all you can do is be there and listen to them cry.








