One of the things I’ve noticed working in a bookstore is that a surprising number of people are completely unfamiliar with the normal way books are organized.
(I mean, in the part of the store where we keep the used books, I frequently have to assure people that the books are organized at all, but that’s because we have way more books than we have shelf space and there’s no way to handle that without it looking a bit of a mess.)
On one hand, we get customers who are apparently a completely blank slate in this area. I frequently have to walk people through, like, “Okay, it’s organized by subject / genre, then by author. Oh, ‘by author’ means in alphabetical order by the name of the author. No, their last name.” (Most of the people I give this talk to are, I think, college kids — it’s a bit strange to me that you can reach that age without knowing how bookstores work, but then again, I can kind of see how these days it’s possible to mostly get your books online where you just use a search function.)
One customer responded to the above explanation with “oh, it’s the Dewey Decimal System!” and I had to be like… no. Similar in broad concept, yes, but the Dewey Decimal System is a very specific thing (involving… decimals) and it’s really only used in libraries, not bookstores, because it kind of requires you to label the spines of your books, which bookstores generally don’t like to do for obvious reasons.
On the other hand, we also get customers with pre-existing incorrect assumptions, which are so often similar that I think they’re being imported from other media (though I’m not sure what).
People seem to expect the organization of Fiction to be much more granular — e.g., “where’s historical fiction?” “oh, that’s just in with general fiction.” I think some of that comes from movies (people ask where the “rom-com” section is, and that’s definitely a movie thing), but I’m not sure that’s always the reason.
(Admittedly the fiction organization is a bit more granular in the Used Books area than it is in the New Books, but that’s because there are certain genres that we get tons of from people selling us their old books, but we don’t buy enough of on purpose to justify giving them their own section in New Books.)
At the same time, people have the opposite assumption about Non-Fiction — i.e., they expect there to be one singular section labeled “Non-Fiction”, which is not the case. I’ve had multiple conversations that go like:
Customer: Where can I find non-fiction books?
Me: You’ll have to be more specific.
Customer: You know, non-fiction.
Me: [gesturing at the signs hanging from the ceiling that say things like “science”, “philosophy”, “art”, “history”, etc.] All of these are non-fiction in their own special way.
I try to be nice about it, but I don’t think I always succeed, just because I’m so often legitimately surprised and confused when someone just doesn’t know How Do You Books. I’m getting used to it now, but I’ve been working there for almost five years, so there’s been quite a long adjustment period in between.
Anyway. Just some observations.
