My mom is dead so she can’t get in trouble for this.
Many years ago when she was still healthy enough to work, she was the manager at one of those select-your-own-tests labs. They didn’t take insurance, which meant they had no insurance department, which meant it was actually cheaper sometimes than even getting the same test elsewhere WITH insurance, so her clientele often came in with doctor’s orders, and it is about one such patient I’m about to tell you. He was four years old and had leukemia.
At 3am the day my mom did his labs, she got a stat call. “Stat call” means “drop everything, contact the doctor, these numbers are outside the acceptable range and urgency is required.” She woke me to drive her to the lab so she could try to get in touch with the doctor on the way and say “I live five minutes from the lab I want you on the phone as soon as I get those numbers from my email.”
The doctor did not pick up.
Standard protocol at this point is to wait 20 minutes and call again, repeat until you get an answer.
My mom was not allowed to interpret lab numbers. She didn’t have the official credentials. But she was a medical assistant and had self-taught a lot of medicine to make herself a better MA (call it unofficial continuing education), and she took one look at this little boy’s numbers, and she had to make a judgement call. That call ended up being “Mrs. X, this is Catie from [lab name]. I received a stat call for your son and can’t reach the doctor. I’m not legally allowed to interpret these numbers for you. But pick an ER, I will call them and send the numbers and have them waiting for you. Go NOW. Don’t wait. I cannot stress enough how urgent it is that you GO RIGHT NOW.”
Had she chosen law over life, that little boy would have been dead by morning.
Instead she risked years in prison and being stripped of her license to practice. She got cupcakes and a thank-you card instead. As far as I know, the boy went on to make a full recovery.
When I think of my mom, this is what I want her to be remembered for. Nobody could ever know while she was alive. I want everyone to know now.
(And if you’re a 14-year-old on this website in 2023, and this sounds eerily corroborative to a story your mom has told you, and you grew up in Arizona, hi. My mom would love to meet you if she was still alive. But in her absence, will you tell me how you’re doing? I’ll tell her the next time I get up to her grave. She’d like to know.)
