Yesterday my pizza order got to me cold and missing my soda. When I asked about both from the driver he said he couldn’t go back for the 2L because he was technically a door dash driver. I called the store and it turns out when they’re slammed (which they had been), they get door dash drivers to help with delivery to help them catch up.
So I spoke to the manager, assured her that I wasn’t angry, just kind of frustrated - part of why the pizza was cold was that door dash drivers don’t have the heat retaining delivery bags the actual delivery employees of the pizza place get, and because he wasn’t an employee of the pizza place the driver wouldn’t be going back to the pizza place and couldn’t get my soda.
And the manager said she’d get her first driver going in my direction to bring by the soda, and offered to give me a credit for the pizza being cold, and we pleasantly ended the conversation.
Because it’s okay to say “hey, this isn’t what I was told I’d be getting”, you just have to be polite and reasonable about it.