“You walked in here like you thought that I might say no to beer... It's like you don't even know me.”

—Me to our sales manager when she walked in with a case of beer and offered me one.

Reading the log book (it’s where we write down any issues with guests and how they were rectified) when I came in this morning and there was a doozy. A woman called the front desk last night and said she woke up from sleeping and saw a dog sitting in the chair in her room. We don’t allow pets here. Her husband said he thought she was just seeing things, again. 

When I have to talk about my feelings.

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