Have you been wrapping your items correctly? Your wrapping should be professional for the best impression: use appropriately sized envelopes or parcels, wrap the item in bubble wrap to stop it from getting damaged, and print labels instead of hand-writing addresses. Oh, and always use first class post - don’t be cheap.
Do you follow up? It is worth sending out an email a few days after you post an item, saying “Is everything alright with your purchase? I hope you received it and it was as you expected.” This might sound like giving the customer an opportunity to complain, but you should be trying to help your customers, not take their money and run.
Being a really good eBay seller, more than anything else, is about providing genuinely good and honest customer service. That’s the only foolproof way to protect your reputation. Of course, you might be wondering by now whether it’s really worth all the hassle to get a good reputation on eBay. Won’t people buy from you anyway, and couldn’t you just open a new account if it really comes down to that? Our next email will set you straight.
For information and public comment, contact Public Relations Department at Power Seller College via email: firstname.lastname@example.org or on the web at: www.PowerSellerCollege.com.
Contact Name: Ty Johanson Company: Power Seller College 2411 Zanker Road, San Jose, CA 95131
Power Seller College ‘s learning platform was established in 1999. With more than 10 years in the business, power seller college’s record is second to none! It is both an online learning community, as well as a site for continuing eBay education, software tools, and a eBay powerseller community, outside of eBay itself. eBay has a very sophisticated site, and if you are serious about building an eBay business, it’s absolutely key that you learn not only to use the site properly, but also how to use it most effectively. One way of doing that learning is through Power Seller College , which is a complete learning program, built by proven powersellers, that was established to help people become successful eBay sellers. All students in Power Seller College receive unlimited consulting by Power Seller Instructors for life. This is accomplished through innovative social forums, scheduled e-chat sessions, and the Technical Support community. All are open 24 hours a day, 365 days per year. Power Seller College