Have you been wrapping your items correctly? Your wrapping should be professional for the best impression: use appropriately sized envelopes or parcels, wrap the item in bubble wrap to stop it from getting damaged, and print labels instead of hand-writing addresses. Oh, and always use first class post - don’t be cheap.

Do you follow up? It is worth sending out an email a few days after you post an item, saying “Is everything alright with your purchase? I hope you received it and it was as you expected.” This might sound like giving the customer an opportunity to complain, but you should be trying to help your customers, not take their money and run. 

Being a really good eBay seller, more than anything else, is about providing genuinely good and honest customer service. That’s the only foolproof way to protect your reputation. Of course, you might be wondering by now whether it’s really worth all the hassle to get a good reputation on eBay. Won’t people buy from you anyway, and couldn’t you just open a new account if it really comes down to that? Our next email will set you straight.

For information and public comment, contact Public Relations Department at Power Seller College via email: informationtechnology@powersellercollege.com or on the web at: www.PowerSellerCollege.com.

Contact Name: Ty Johanson
Company: Power Seller College
2411 Zanker Road, San Jose, CA 95131

Email: Informationtechnology@powersellercollege.com

Website: www.powersellercollege.com