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Sometimes looking through tumblr posts absolutely disgusts me. I’ve built up a certain amount of resilience with regard to grammatical and syntactical ineptitude, but some of the mistakes I see are absolutely mind-boggling. The absurd uses of apostrophes, the over/under-use of punctuation, the flagrant misspellings of words; sometimes it’s just more than I can stand. You can call me a nerd, but I’d rather be a nerd than an idiot.
Okay, I’m done ranting for the moment.
Real Conversation I Had with a PayPal Virtual Agent
- Sarah: Hello, Mark. I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How may I help you?
- Me: Unsubscribe me from your promotional/marketing emails.
- Sarah: That’s so nice of you! How can I help you?
- Me: I just told you.
- Sarah: Can you give me some more information?
- Me: I need you to unsubscribe me from your promotional/marketing emails.
- Sarah: I love getting compliments—thanks! I’m right here if you have other questions.
- Me: I’m not complimenting you. I’m asking you to unsubscribe me from your email lists.
- Sarah: I’m right here if you have any questions.
- Me: Bitch, don’t you understand anything?
- Sarah: That seems insulting to me. I’d prefer we have a polite conversation.
- Me: Well I’d prefer that you actually help me.
- Sarah: That’s nice. Let me know if there is anything else I can do for you.
“Ignorance is a marker of somewhere interesting to dig. “Thinking through making” is really a dialogue between the designer and the material, one which reveals the unknown unknowns. Once you’ve become aware of your ignorance, you can do something with it, trade it in for interesting things. Also naivety gives you strength. Ineptitude is a worry. You have to pay due diligence to your own ineptitude. But again, if you’re not getting shit wrong a good proportion of the time, you’re not learning hard enough.”—
Matt Webb (via BERG)
i don’t want to stop learning. i don’t want to be around people who’ve stopped learning. it’s lonely. it makes everything harder. and for what? i don’t know. it’s not going to keep you away from failure; it’ll probably just get you there faster. they’re not walls you’re putting up, this bit of expertise you’re clinging to. it’s a levee trying to hold off all of those things you don’t know, all of the unknowns, all of the knowns that you just don’t want to deal with. all of that will start to undermine your levee until you’re just underwater and overwhelmed. the myth of flood control. keep learning, maintain the lowlands, the wetlands, that buffer between you and everything. maybe you get flooded out anyway, but you’ve got a way to safer ground. at least you’ll know how to swim.