“After complaints from other customers aboard the aircraft… We make these decisions with the comfort of our customers and crew members in mind, and always with careful consideration,” airline spokesman Matt Miller told Channel 2’s Tony Thomas via email.

“It broke my heart to see those kids walk off with their little bags and to see this whole family walking off,” Jones said.

A representative for the resettlement group World Relief told Thomas the family is from the Central African Republic and they came seeking asylum. World Relief said it does not know why the family was kicked off the flight.

Jones said she wishes she had said more at the time to defend the family.

“Two hours is nothing compared to what a refugee has been through,” Jones said.

Are you fucking kidding me. I just. Why. 

How far do you have to be removed from what is important to think you are justified in demanding a family be kicked off of a plane like that.