Steam now offering refunds for games purchased online

Steam Refunds

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn’t like it.

It doesn’t matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)

Where Refunds Apply
The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.

Refunds on Downloadable Content - DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

Refunds on In-game Purchases - Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

Refunds on Pre-Purchased Titles - When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

Steam Wallet Refunds - You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.

Refunds on Bundles - You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.

Purchases Made Outside of Steam - Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).

VAC Bans - If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.

Movies - We are unable to offer refunds for movies on Steam.

Refunds on Gifts - We are unable to offer refunds for gifts after they have been redeemed by the recipient.

Abuse - Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund
You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.

I’m honestly glad that there are developers complaining about Valve’s refund policy because it gives me a reason to never, ever buy their games. You know something is wrong when someone is upset because people can get refunds on their products. You should only be worried about a refund if you’re game is just absolute garbage.

And the biggest problem with that Kotaku article (and the developers in the article) is that they purely focus on length, but they never look at replayability, which is CRUCIAL to making a good, long-lasting game. If you somehow can’t make a game that can be played over-and-over again and still feel fresh, that’s not the industry’s fault: it’s yours.

QQ more.

Jack’s E3 Prediction List

With the biggest gaming showcase of the year right around the corner, gamers and journalists alike are clamoring over what might be announced. Here’s what industry exerts I talked to are anticipating:

1. Fallout 4 already got announced! It looks good! I also noticed that it’s in Boston, meaning this time you’ll have to fight Mr. This Old House.

2. Half-Life 3 is not happening. Gabe Newell’s speech will reveal to the public for the first time that every single Valve employee just makes hats for Team Fortress 2 full-time now, and that no more games are in the works.

3. Nintendo is probably going to reveal something Splatoon-related, or maybe tell us the status of that new Zelda they delayed. It’s a little soon to talk about a new game. I’ve got my fingers crossed for a “Gooey for Super Smash Bros!” announcement.

4. EA is going to talk about their new FIFA game with female soccer players. If you’re not sure if it’s good, don’t worry! It only costs 70% as much as regular FIFA*.

5. Ubisoft, makers of Assassin’s Creed and the Far Cry series, are expected to announce something about those two, although company rumors about a sequel to Imagine: Party Babyz continue to spread.

*Every time I say “FIFA”, this post goes up a spot on the trending list. FIFA, FIFA FIFA FIFA. FIFA.

Steam Lets You Get Refunds On Games

Steam Now Lets You Get Refunds On Games | #Steam #Refunds

Valve has implemented a refund policy into Steam for games played under two hours and within a span of 14 days of the initial purchase. While the limit seems a little strict, it basically means within the two hours you have to decide if you want to keep the game or not and you have up to 14 days to make a decision based around those two hours of gameplay. (more…)

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