It’s now been nearly 20 years since any old high school kid could get an e-mail address. So when a guy like myself feels like getting a new e-mail address that isn’t Gmail and Yahoo Hotmail or any of the other primary or more popular e-mail addresses looking for something rather specific, we’ll go with the free option. On one end of the spectrum you can pay 10 bucks for domain and another 5 to 10 for some hosting and for 20 bucks a year you’ve got an e-mail address that is pretty much any name you can think of at any domain name you can think of. The other end of the spectrum is free, and considering the alternative is $.18 a day per year, you should expect free to be pretty convenient and easy going.
GMX mail, or as I use the free version of their mail service, Mail.com, has decided to do away with such convenience.
I was one of the earlier subscribers to the Yahoo! Mail service back in 1995-1996. And back then it was exactly as you would expect of a mail service; you would sign into your mail and see your inbox of potential new mail. Then a few years later they got bought out and things started changing. Suddenly there was news and advertisements before you can get your inbox. Oh well, not much you could do, that were not many alternatives.
The reason I mention it is because the only reason people didn’t care for the obstruction was because they had nowhere else to go (very few places to go). Now with literally thousands of other free e-mail services, Mail.com has grown from a free mail service to e-mail service that offers premium service and harassment to its customers on the “free” service.
When I first started with their service I didn’t mind all that much that when I signed into mail.com I wasn’t even shown my mail. Instead I was shown whatever plethora of new stories and advertisements this company decided I should see. Whatever, one extra click. Then a few days later I started getting a message every single time I login that I had not logged out “properly” and needed to click another button before I could continue. If I had joined the so-called free e-mail service for its incredible security network this might seem reasonable but they are not and I didn’t. Worse than that, they log you out automatically (as I found out the next day). So not only do they demand that you click a logout button or have to read a disciplinary message before continuing the next time, but they log you out at their leisure even if you have chosen not to close the page or click the logout button yourself.
This hypocritical and contradictory issue could have been resolved if they simply explained why there foolish system made sense for even a moment. Nope; when I sent a support request calling their “you did not logout” message a form of spam, some halfwit replied to me that the message was necessary because of something I had done wrong and that if I was receiving spam e-mails I should probably look into why it was I was at fault for those e-mails.
I was tempted to reply to this pseudo-support until I read some reviews from other so-called free customers and quickly decided against it. First I looked for the phone number to contact an actual human so that I could determine if they were genuinely inapt and incapable of understanding English or deceptively rude and making light of my term spam. I quickly found that their lack of a phone number for free customers to contact support was intentional; the phone numbers only for premium customers and they even have their agents posing as premium customers and belittling free users who complain about them on other websites.
You might be thinking “oh but you mentioned how many other services are out there”. Well yes, there are, but the ease of signing up for this service and the fact that their mobile app was quick and easy to use made me really like them at first. So I’m surely going to move on but I just wanted to let others know what a shitty moneygrubbing group this is. I can only hope that their sister company 1&1 Internet, stops hosting spam and/or drops this terrible attempt to make money in an industry where anybody with 10 to 15 bucks and a buddy who knows only the basics can get an actual unique e-mail address rather than your shitty generic one mail.com.