Rotherham Council is apparently pissed that their subcontractor, Kier, is charging them every time an engineer comes out to inspect equipment but the occupants aren’t in.
"Kier… are experiencing an increased number of arranged appointments where they have failed to gain access to carry out the service… [and] due to to pressure on budgets… we will have no option but to pass this cost on to [the occupants] should [they] not be in for [their] pre-arranged appointment."
Well, that’s a laugh. It would help if we actually received these “appointment letters” that are supposedly being sent out. Someone knocked at my door on Wednesday at 8.20 in the morning (before my carers had arrived for my breakfast call). Since I hadn’t had a letter to say anyone was coming, I didn’t try to get up to answer it, and now that’s my fault?
What’s more, my hoist was already serviced just last month, and the “regular intervals” that it’s “of paramount importance” my equipment is serviced are only meant to be six months apart. I have two separate companies right now trying to maintain my hoist, and they’re talking to us about wasted money?
Well, but I suppose that’s the council for you.