how to not treat a retail/food service worker terribly

knowledge accumulated over a period of weeks. not an exhaustive list obviously, but feel free to add your own input to help!!

  • don’t get angry at workers for things that aren’t their fault (out of a certain product, not enough people working during a busy time, etc.) most workers have little to no say in things that management typically controls
  • don’t get angry at workers for following rules and company policies that might otherwise put their job at risk
  • don’t get angry at workers for trying to upsell (“would you like fries with that?” “how about a large coke today?” “have you heard about our special on etc. etc. etc…”) they are trained to do this and could face consequences if they don’t
  • if another customer is causing trouble (and consequently slowing things down) please don’t make it any worse than it has to be. the worker wants things to calm down just as much as you do (and speed things up again)
  • and also if a customer is giving them trouble or being unfair PLEASE speak up because as workers they can’t speak up for themselves most of the time due to “customer is always right” policies. if someone in your group is treating a worker badly and you can safely intervene, please do so because workers appreciate it SO much oh god
  • inevitably things get busy in stores sometimes (have you ever been inside starbucks before noon?) and it’s hard to keep up/easy to make a few mistakes. and while your anger is probably understood, workers really appreciate it when customers try to fix things amicably instead of yelling at them and holding up the line even more
  • don’t complain to workers about the prices. they probably already know they are shit and feel really bad while simultaneously having no control over it whatsoever
  • and in general just remember that they are literally people exactly like you
  • don’t treat retail/food service workers how you wouldn’t want to be treated, seriously

(note this may not apply in absolutely every situation but in general this is what I’ve observed)

Thank You!

If I wrote “Thank you!” on your cup it is because when I asked you what your name was your answer was one of the following:

"Thank you."
“No, I don’t want a receipt.”
*ignores me and walks away*
*is too busy having a conversation with someone else to notice I even spoke*
*glares at me in annoyance because I’m interrupting their important phone call*

I’m pretty sure literally anyone who has worked in retail will tell you that the most polite and patient customers are teenagers and the rudest customers are old men who think they deserve everything they desire right this second

In Soviet Russia, Accent Speaks You

(The phone rings.)

Cashier: “Hello, [Name] Pizza… Oh, fuck, not again.”

(She hangs up. A few customers come and go, and the phone rings again.)

Cashier: “Hello, [Name] Piz— fuck this!”

Customer: “Hey, lady, problem with the phone?”

Cashier: “Some sicko keeps calling from a blocked number and making creepy comments.”

Customer: “Hang on. I gotta go find my friend.”

(He pays and leaves… and comes back with a 6’8″ NYPD cop.)

Cop: *with a minor Russian accent* “I hear you’re having a problem with a caller?”

Customer: “No, no. Do the accent! Make it fuckin’ scary!”

Cop: *in a deeper voice with a thick accent* “Excuse me. I hear you have problem with caller?”

(The cashier explains. The cop orders a slice of pizza and he and his friend sit and chat for a few minutes. Then the phone rings.)

Cashier: “It’s a blocked number!”

Cop: *on the phone, with the accent* “Hello…. You are thinking my body is what? I am thinking your body probably very fragile. Very easy to— Oh, he hung up.”

(They stare at the phone a few minutes.)

Customer: “Problem solved?”

Cashier: *to customer* “So… is your buddy there single?”

Cop: *in accent* “Boris have many women. All are love him!”

Customer: “You’re married and your name isn’t Boris!”

Cop: “Boris is name of accent. Has life of its own.”

7

Urban Outfitters HQ Renovated from Abandoned Navy Yards

image

With three big brands all the same company – Urban Outfitters, Anthropologie and Free People; it would only make sense to have a office space that matches the “trendy” vibes that each posses. While the renovations cost $100 million, the four buildings cost $1 to buy each (yes that’s two 50 cent coins you read correctly!) much of the materials were reused and reclaimed into the 330,000 sq ft space. Designed by Meyer Scherer & Rockcastle, this large space allows the brands to grow side by side, while allowing the public spaces to be their ‘mingling’ grounds between brands and buildings. The cafeteria, coffee shop, library, fitness center, and courtyard are all shared areas. Photography by Lara Swimmer

Please fire me. I had the following conversation with my boss today:

Boss: “Why didn’t you ask me to order this?”

Me: “Because it doesn’t sell.”

Boss: “You should’ve told me anyway.”

Me: “You yell at me when I order things that don’t sell and now you’re yelling at me for not ordering things that don’t sell.”

Boss: “Jeff, you should’ve learned by now, I’m going to yell at you regardless.” 

$100 Dollar Bill Real Ya'll
  • Myself:...alright, that brings your total to $8.88.
  • Customer:*holds out a $100*
  • Myself:I'm sorry Sir, we are not allowed to accept $50's or $100's. Do you have anything smaller?
  • Customer:No.
  • Myself:Do you possibly have a card?
  • Customer:No. Why can't you just take my money?
  • Myself:I'm sorry Sir but there is nothing I can do. It is against policy to accept $100 dollar bills.
  • Customer:Are you serious?! You are actually going to turn me and my business away?! You've got to be kidding me right now?!
  • Myself:*stands there awkwardly as everyone from the line is now staring at me in disgust like I'm some evil entity being unneededly unreasonable*
  • Customer:This is rediculous! You are seriously willing to loose business over this! *pulls out a $20 and hands it to me*
  • Myself:Thank you. *takes the $20 and cashes him out*
  • Customer:You know you've got a lot to learn about business kid. *takes his change* When someone offers you payment, you take it. You don't get all picky about the form of money. *starts walking toward the hand-off plane*
  • Myself:*begins to help the next customer in the line which now reaches the door*
  • Customer:*waving his $100 in the air* It's real you know! If that's what you were worried about! I just got it from the bank across the street less than five minutes ago! There aren't even any creases in it yet! I bet that is the real reason you wouldn't take my money! You don't even know how to tell its a real $100! You should ask your manager to teach you how to check bills so that you don't keep loosing business due to ignorance! *stops waving the $100 around and finally leaves me alone so that I can help the other customers*
  • All I have to say, is why is this scenario so common?
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