Working in retail taught me not to be an asshole...
I don’t understand how anyone that has worked in retail can think it’s okay to be an asshole to other people in retail.
There was this time I went to McDonalds for breakfast and asked for the sausage and egg snack wrap, but they gave me the McMuffin instead.
I went up to the cashier, and apologized for bothering them because it was rush hour and explained to them politely that there had been a mix up. I also asked if I could be refunded the difference because the McMuffin was more than the snack wrap.
The lovely cashier apologized for the inconvenience and gave me a full refund on the McMuffin. After she gave me my snack wrap, I reminded her that I hadn’t yet paid for it, and she replied “No worries, you can have that for nothing, sorry for the mix up.”
I was almost speechless, I even asked “Are you sure?” because I felt bad just taking it. Seriously, I wouldn’t have minded paying.
But it also reminded me that some places do still care about polite customers, and that they don’t just let the rude customers have their way all the time, because that is one thing that ticks me off more than anything - the way we ‘reward’ rude customers. The way we give into their demands. They way we give them what they want even when they’ve just treated the staff like shit.
We should not be encourage this sort of behaviour, we should be thinking of the polite customers and encouraging good manners.