Happy Holidays #050: The miracle at register 3.

The most amazing thing happened today.

A grumpy ass woman, about 50 yrs old, came in to see a movie that she thought started at 1:00.

When I informed her that it, in fact, only played at 3:30, she started screaming at me.
(I felt genuinely bad for her because I’d bum hard too if I planned a me-day and the movie that I was really looking forward to seeing was listed at the incorrect time.)

Her: What!? I called! It said 1:00! The phone said it played at 1!

Me: I’m sorry… Was it Us that you called or was it a different number that gives movie times?

Her: I got the number from the paper! Ugh. It was for THIS theater! You fucking guys…god, you know, people TRUST that the times are correct!

Me: I understand. I’d be very annoyed as well. A lot of separate companies, like Fandango, often get our times wrong. It causes a lot of problems.

Her: Well you’ve just RUINED my day!

Me: I’m sorry. I do have a paper copy of all the times and movie descriptions if you’d like to see if maybe something else interests you…

Her: no No NO! I WANTED to see THIS movie!

Me: For in the future, we have a number you can call for times if you don’t have a computer. We check it and update it every day so there’s rarely….

Her (interrupting me): nonononononono I don’t care my day’s ruined! ugh! This is exactly why I never….You know what…. You’re being extremely helpful and nice and I’m just being a giant cranky bitch! I’m sorry!  Have a nice day!

Me: Awe, no you’re just frustrated and rightfully so…. You too Miss.

Then she left.


In a decade of customer service, I’ve never once seen a customer acknowledge their shittiness, apologize, compliment the person they screamed at, and promptly vacate the premises.

It’s a Christmahanakwanzika miracle!

Please fire me. Two guys came up to my register. Guy #1 looks at me and demands I print a gift receipt. I do so after the transaction is complete, hand him his change, and he says, “Is this the gift receipt?” I say yes and he responds with, ”Good girl.”

Customer: walks over with coupons

Me: these came out early and aren’t valid till tomorrow I’m very sorry but there is nothing I can do


me thinking to myself: well if you learned how to read it clearly states the dates the coupons are valid with start to end dates sir/madam

Me to actual customer: *smiles* is there anything else I can help you with?

It’s not our fault you didn’t pay attention to the dates on your coupons…please do not blow up on me, the store, the company, or my coworkers because you made a mistake….I will also not compromise my job over you

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