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Happy Holidays #050: The miracle at register 3.

The most amazing thing happened today.

A grumpy ass woman, about 50 yrs old, came in to see a movie that she thought started at 1:00.

When I informed her that it, in fact, only played at 3:30, she started screaming at me.
(I felt genuinely bad for her because I’d bum hard too if I planned a me-day and the movie that I was really looking forward to seeing was listed at the incorrect time.)

Her: What!? I called! It said 1:00! The phone said it played at 1!

Me: I’m sorry… Was it Us that you called or was it a different number that gives movie times?

Her: I got the number from the paper! Ugh. It was for THIS theater! You fucking guys…god, you know, people TRUST that the times are correct!

Me: I understand. I’d be very annoyed as well. A lot of separate companies, like Fandango, often get our times wrong. It causes a lot of problems.

Her: Well you’ve just RUINED my day!

Me: I’m sorry. I do have a paper copy of all the times and movie descriptions if you’d like to see if maybe something else interests you…

Her: no No NO! I WANTED to see THIS movie!

Me: For in the future, we have a number you can call for times if you don’t have a computer. We check it and update it every day so there’s rarely….

Her (interrupting me): nonononononono I don’t care my day’s ruined! ugh! This is exactly why I never….You know what…. You’re being extremely helpful and nice and I’m just being a giant cranky bitch! I’m sorry!  Have a nice day!

Me: Awe, no you’re just frustrated and rightfully so…. You too Miss.

Then she left.

SHE LEFT!

In a decade of customer service, I’ve never once seen a customer acknowledge their shittiness, apologize, compliment the person they screamed at, and promptly vacate the premises.

It’s a Christmahanakwanzika miracle!

Please fire me. Two guys came up to my register. Guy #1 looks at me and demands I print a gift receipt. I do so after the transaction is complete, hand him his change, and he says, “Is this the gift receipt?” I say yes and he responds with, ”Good girl.”

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