Happy Holidays #050: The miracle at register 3.
The most amazing thing happened today.
A grumpy ass woman, about 50 yrs old, came in to see a movie that she thought started at 1:00.
When I informed her that it, in fact, only played at 3:30, she started screaming at me.
(I felt genuinely bad for her because I’d bum hard too if I planned a me-day and the movie that I was really looking forward to seeing was listed at the incorrect time.)
Her: What!? I called! It said 1:00! The phone said it played at 1!
Me: I’m sorry… Was it Us that you called or was it a different number that gives movie times?
Her: I got the number from the paper! Ugh. It was for THIS theater! You fucking guys…god, you know, people TRUST that the times are correct!
Me: I understand. I’d be very annoyed as well. A lot of separate companies, like Fandango, often get our times wrong. It causes a lot of problems.
Her: Well you’ve just RUINED my day!
Me: I’m sorry. I do have a paper copy of all the times and movie descriptions if you’d like to see if maybe something else interests you…
Her: no No NO! I WANTED to see THIS movie!
Me: For in the future, we have a number you can call for times if you don’t have a computer. We check it and update it every day so there’s rarely….
Her (interrupting me): nonononononono I don’t care my day’s ruined! ugh! This is exactly why I never….You know what…. You’re being extremely helpful and nice and I’m just being a giant cranky bitch! I’m sorry! Have a nice day!
Me: Awe, no you’re just frustrated and rightfully so…. You too Miss.
Then she left.
In a decade of customer service, I’ve never once seen a customer acknowledge their shittiness, apologize, compliment the person they screamed at, and promptly vacate the premises.
It’s a Christmahanakwanzika miracle!