The problem with many people is that they tend to take implications quite personally, when (a) the content wasn’t directed at them, and (b) the context was completely unrelated to any of the implications they got.
In this case, Mark responded to a hate post (where he was called ugly) by posting pictures of him in badly applied make-up from one of his videos (with the caption “Am I really?”). The fact that he took the least appealing photo of him that he had meant that it was an ironic response, which suggested that he jokingly agreed with the OP.
The ‘butthurt’ came from people that accused him of being transmisogynist in his response. They basically said that implying that a man in terrible make-up is considered ugly is offensive to trans women. As far as I know, the only connection between men in make-up and trans women is that trans women are considered as ‘men looking like women’.
However, I’d like to point that by making this point, one would be associating make-up with women - and we all know that Tumblr dislikes the concept of gender roles. They would also be associating ugliness with trans women (which in my opinion is VERY transmisogynist).
Women, including trans women, are used to applying make-up. Therefore, they would actually look appealing. Mark wasn’t. And when he showed those pictures in that post, he was saying that he was ugly because he applied the make-up quite horribly, NOT that he was ugly because he resembled a typical ‘man who looks like a girl’.
At first, Mark tried to reassure those people who claimed he offended that it wasn’t the case. But the fact that Mark went into hiding for all this time, while his fans went into war with his accusers (going as far as to harass and shame them brutally for their mistakes), was quite problematic - like he should’ve addressed his fans on their actions as well instead of allowing them to continue with the toxicity, so it didn’t look like he was actually condoning those actions.
Yes, he is a kind hearted person, one who didn’t deserve to have all this drama and controversy. The fact that he made an apology meant that he actually cares for everyone, even those who turned on him.
I’m not saying he can do no wrong, for he is human and does in fact make mistakes. I’m saying that he doesn’t deserve to get ripped apart by Tumblr whenever he does something they consider problematic - and you know Tumblr has an annoyingly large criteria for what is “problematic”.