I am ringing up a customer and her husband. Our chain’s
rewards card gives customers the sale prices and points they can redeem like
cash on purchases.
Me: Are you a rewards card member, ma'am?
Wife (makes a face): No.
Husband: I am! (proceeds to fish our blue card from his
Wife: Why do you have THAT?!!
Wife (turns back to me): I work for [competitor]. We’re
Me: Oh! (laughing) Well, there are three of [my chain]
and just one [competitor] in our city.
I give them directions to “her” chain,
descrbing how close it is to the newest location of my chain; they leave while
discussing the closeness of the two chains’ stores to eachother across the