Today I learned exactly how many people have no idea what is in the drinks they order: most of them.
Our espresso machine is on the fritz and, while I can still steam milk, it cannot pull shots of espresso. I’ve been explaining this to every customer that comes in before they order. My standard course of action is to suggest a cafe au lait with whatever syrup they would usually put in their latte-type beverages as a substitute.
I will say all of this and then hear something along the lines of “No, it’s ok that your machine isn’t pulling shots because I don’t like espresso. So can I just get a regular mocha latte?”
no you cannot because a mocha latte HAS ESPRESSO IN IT I JUST TOLD YOU THAT WE DON’T HAVE ESPRESSO BUT I CAN GET YOU A CAFE AU LAIT WITH MOCHA IN IT IF YOU’D LIKE