These get me through my day. I don’t remember the exact specifics of where most of these came from, most likely from reading (i.e. It’s Our Research) or conferences/workshops/classes (i.e. Adaptive Path, ARTIFACT, Idean, SVA) that I’ve attended. I just thought I’d share some stuff from my personal notebook. Hopefully someone else also finds these useful or motivating?
Induce the viewer to think about the substance rather than the methodology, design, technology, etc… (But always be aware of existing and upcoming technological development in order to propose appropriate opportunities for solutions)
If you have five things you need someone to do, are those things easily found and understood in your interface?
Always look for: emotional cues, relationships, sequence, exceptions
Always do: ask why, be able to explain your thoughts to an outsider, be able to teach another
Always compare: processes, to others, across time
An answer that generates a discussion is a good sign. Keep stakeholders focused on business, not technology. Offer only findings (as a researcher), not recommendations (you should do that together with your client).
Designers are better at viewing strategies from the outside, in, and working with incomplete information.
Discover what users really value and tell their stories so stakeholders can understand and empathize.
“Be conservative in what you send; be liberal in what you accept.” –Jon Postel
What info can you give the user at this point to tip their decision to your favor? Help them make their choice.
Kick-off = building consensus
Invite others to tell their stories / create their versions of your product
*Your product is not the end of your user’s story, it’s the beginning!
The story’s heart should be about connecting people, not about the tool.
“Ask _____ about _____” instead of “Search for _____ on _____”
As a designer, you bring the big pictures (outside perspective) back into internal, siloed teams who don’t get the same exposure.
“Care deeply; be bold.” – Laura Faulkner
(To be the expert or to be humble enough to start over.)