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When you start observing strangers you will find that some people seem truly happy while others seem like they’re angry at the world. Don’t take it personally because these people are suffering on the inside. Think about the miserable-looking guy in line next to you or at security guy at the airport; those people are obviously yelling because of something negative they are feeling on the inside. They need kindness the most and they will most likely be extremely touched you reached out even if they don’t know how to show it. If you’re vulnerable with them, they will most likely be vulnerable with you.”