1. If your appointment is for 7 pm, plan to arrive by 6:45. This is more for your benefit and not so much mine, though chances are I have an appointment right after yours and it’s not fair to them if I’m running late. This is mostly so that you can get to the spa, check in and use the restroom if you’d like to. Sometimes parking is a pain in the ass. Just know that 7 pm is when the service technically STARTS, so if you’re arriving on 7 on the dot it’s going to cut into your facial or wax and I don’t want you to miss out on your treatment.
2. The walls are thin. Please keep your voice down in the hallway. You wouldn’t believe how many people forget to use their indoor voices inside of the spa. It’s disturbing to the other guests in the treatment rooms so try your best to keep chat to a minimum, and if you have to speak, whisper.
3. If you aren’t sure how long your hair is supposed to be for a waxing service, call ahead. The receptionists usually know. If they don’t, they’ll ask an esthetician and let you know. It’s important to come in with the right amount of hair so that the therapist doesn’t have to send you home and waste your time or theirs, (if it’s too short, this is the case) or spend a long time trimming the area if it’s too long. Some spas will even charge extra if they have to trim.
4. If you’re going to cancel, please try to cancel within 48 hours. Yes, I know they say 24 hours but the more notice, the better. Spa therapists usually don’t get paid for just sitting there waiting on you, they get paid on commission. Please never no-show. We understand that sometimes life is rough and bad things happen. If you’re able to call and let us know you can’t make it, please do. Consistently no-showing or showing up late is very poor form and we don’t appreciate it. It’s how we pay our bills, after all.
5. No, tipping is not required, but again, this is how we pay our bills. If you liked your service, tip us! If you aren’t sure how much to tip, you can ask the front desk. There’s no shame in asking. I’m not good at math so I just consult google before leaving a tip. 15%-20% is customary for good service in a spa. It really does hurt my feelings and leave me wondering what I did wrong after a client who I THOUGHT enjoyed their service only leaves me $7 after paying $100 for a facial.
6. You are entitled to having things done your way (within reason) inside my treatment room. If you’re too warm, speak up. If you’re too cold, I have a heated blanket for you. If the music is loud, say so! If the lights are too bright, I can also adjust those. Are my hands too cold? Prefer to to sit up rather than flat on your back? Need a cushion under your legs? If you have a preference, please let me know. Chances are I can accommodate you. If I can’t, please realize that I really do want to please you but some things are just out of my control.
7. Never, ever lie to us about medications or changes in skin care products. We aren’t asking you to be nosy. We’re asking because we want to a) give you the best treatment possible b) make sure we don’t hurt you. I had a 13-year-old client in one afternoon whose mother didn’t mark down that she was on accutane on her intake form. One of the products I used caused great discomfort on her face. Just knowing this bit of information would have made all the difference in this situation. We aren’t doctors, but there are certain things we need to be aware of before we begin so we don’t hurt you.
8. Going back to the “we’re not doctors” bit…we’re NOT DOCTORS. We can’t tell you if a mole is cancerous or if you should be on a certain medication. If we see something suspicious, we’ll let you know so you can get your butt to the dermatologist. We cannot legally give you medical advice unless we have a separate license or certification (and in that case we’ll show it to you).
9. If I’m showing you products, please don’t automatically assume I’m getting ready to push a hard sale on you. If I’m suggesting something to you, it’s because I really do think it will benefit your skin. There are some places that will do a “hard sell”…where the therapist is just there to make a quick buck and wants to push as many things on you as possible. But most cases? That’s not what we’re doing. We’re there to educate you and help you out. Going in to get a facial every month is all well and good but it’s not going to do you jack shit if you don’t keep up with a daily skin care regimen. It’s 100% up to you if you wish to buy products, but you’re not only paying for a facial, you’re paying for professional advice. Don’t be afraid to pick your therapists’ brain.
10. This is very important. You are beautiful just the way you are. I have many clients who come in asking me, “it’s super bad, isn’t it?” or “it looks terrible and I’m so embarrassed to be here.” Everyone goes through periods of their life where their skin just isn’t optimal. But that breakout on your chin doesn’t make or break your face even if you think everyone in the world is staring at it. They’re not. I know it’s a confidence killer, but we’re always so incredibly hard on ourselves. Relax and enjoy your treatment and just know that acne is temporary.
Those spots on your face don’t look bad. Many times I think they make a woman’s face look interesting and pretty. Fine lines and wrinkles are a natural part of life. Be confident in who you are and how you look and enjoy your hour with me. Life is too stressful and too short.