Dear Amazing/Incredible/Badass Borderlands 2 fan:
We’re reaching out because we wanted to send you a new update, along with a little something extra.
We’ve sent the replacement disc for the Borderlands 2 Add-On Content Pack to the address you provided, and you have probably received it by now.
We are very grateful for your patience during this process, and we apologize that it has taken a bit longer than anticipated to get you the new disc. As a token of our gratitude, we wanted to send you this Marcus Kincaid Bobblehead, plus the Borderlands 2 Art Book featuring early development sketches for the game from the talented team at Gearbox.
Thank you again, and if you have any more issues, please don’t hesitate to reach out to us at support.2k.com
2K Games and Gearbox Software”
— Letter I received from 2K Games and Gearbox Software after ordering a replacement for the BL2: Add On Content Pack.