Communicating with Users

Fan Mail


What is Fan Mail?

It's a great way to send nice messages to other users. Say something short and sweet or write a longer thing (there’s no character limit!). Oh, and unlike Ask messages you can even include links.

How do I send Fan Mail?

You’ve got a few options (but you must be following a blog for at least 48 hours before you can send a message).

  1. Go to your Inbox (the envelope icon at the top of your Dashboard).
  2. Click the Send Fan Mail button on the right.
  3. Type the blog username (e.g., username.tumblr.com) in the "Send to" field.
  4. Enter your message and customize the paper and font if you feel like it.
  5. Hit the Send button! Now feel the butterflies flitting about in your stomach.

From the Dashboard:

  1. Hover over a blog avatar in the Dashboard and click the person icon that appears next to the Follow/Unfollow button.
  2. Select “Send fan mail” from the menu.

From blog pages:

  1. Click the envelope icon on the upper right corner of a blog.

Is there a limit to how many messages I can send?

You can send up to 500 messages per day. That’s a message every 3 minutes or so. This is a dare.

Can I disable Fan Mail?

No, that’s not a thing.

 

Ask


What is the Ask feature?

This feature allows other Tumblr users or anonymous readers to ask you questions. You can choose to answer publicly by publishing to your blog, or privately by sending a response that will appear in the other user's inbox. Note that you can’t really respond privately to anonymous questions because they’re not associated with any particular Tumblr account, and thus there’s no inbox for your answer to go to, silly.

How do I enable the Ask feature?

  1. Click Settings (the gear icon) at the top of your Dashboard, then, on the right side of the page, choose the blog you’d like to update.
  2. In the Ask section, enable “Let people ask questions.”
  3. Fill in “Ask page title” with whatever you’d like to name the Ask page (and the Ask link on your theme if it shows one).
  4. If you want to allow anyone (not just Tumblr users) to ask questions, check the box that says “Allow anonymous questions.”

Is there a limit to how many Asks I can send?

You can send up to 10 Asks per hour, and only five of those can be anonymous.

 

Submit


What is the Submit feature?

This feature allows other users to submit posts to your blog(s). Whether or not you publish them is up to you.

How do I enable post submissions?

  1. Click Settings (the gear icon) at the top of your Dashboard, then choose the blog you’d like to update on the right side of the page.
  2. In the Submissions section, enable “Let people submit posts.”
  3. Customize your Submission page title, guidelines, and tag field.
  4. Toggle which types of posts users can submit.

 

Other Useful Info


How do I send Asks or Submissions?

If a blog has those features enabled, you should see links in their blog theme. If not, you can go straight to /ask or /submit (i.e., support.tumblr.com/ask).

How do I access my Asks, Fan Mail, and Submissions?

Go to your inbox, which you can access by clicking the envelope icon at the top of your Dashboard.

Whenever you have a new message or submission, you’ll see a red number over the envelope.

If you’ve enabled each feature, most themes will automatically display the links. Some themes even let you control the way the links are displayed on your blog via the Customize page.

How do I put Ask or Submit links in my blog Description?

If you enable any of these features and the links do not appear on your blog automatically, you’ll need to manually add the links to your blog’s Description.

  1. Click Settings (the gear icon) at the top of your Dashboard, then choose the blog you’d like to update on the right side of the page.
  2. Click “Edit theme” in the Website Theme section.
  3. Edit your Description to add the links. For example:
    • <a href="/ask">Ask me Stuff!</a>
    • <a href="/submit">Submit!</a>
  4. Click “Save” and “Exit.”

 

Ignoring Users


What if I receive unwanted messages?

Ignore the user and you will no longer receive messages from them.

What if I receive anonymous unwanted messages?

Click the X icon on a specific anonymous message. This will permanently block the account, IP, and computer from sending messages to your blog. FYI: there is no way to unblock an anonymous IP address.

What happens when I ignore someone?

  • They will not be able to see your posts on their Dashboard.
  • You won’t see them listed in post notes or Dashboard notifications.
  • You will not receive any messages from them.

Will someone know if I’ve ignored them?

We don’t tell people that you’ve ignored them, but they may figure it out on their own once you stop responding to their messages and interacting with their posts.

 

Troubleshooting


Why am I not getting messages I know are being sent?

If you are not receiving messages or your messages are not being received, keep in mind the following:

  • Asks cannot contain links or paragraphs and are limited to 500 characters each.
  • Special characters, emoticons, ellipses, and lack of spaces between sentences can sometimes be problematic.
  • If you've clicked the X icon to ignore an anonymous message, it may prevent that entire network location from contacting you. So if the user was accessing Tumblr via a library, school, or other facility, you will likely not receive anonymous messages from anyone at that location again.