Error Troubleshooting

Rate limit exceeded.

What does this mean?

  • You are making too many requests in a short period of time.
  • An application acting on your behalf is making too many requests in a short period of time.

What should I do?

  • Try again after waiting patiently for the issue to resolve itself.

Request denied.

What does this mean?

  • You do not have permission to access the page.
  • You could be logged in to the wrong account and trying to visit a page you do not have access to.
  • There could be a typo in the URL you are trying to access.

What should I do?

  • Make sure you’re logged in to the right account.
  • Make sure there are no typos in the URL you are trying to access.

Login limit exceeded.

What does this mean?

  • Too many incorrect passwords entered in a short period.
  • Bot could be trying to access your password.
  • Too many IPs are trying to log in to your account at the same time.

What should I do?

  • Try logging in again.
  • Contact support if you try again and continue to be locked out.

Not found.

What does this mean?

  • We couldn’t find the page you were looking for.
  • The page may have been deleted.
  • The page you have entered may have a typo.

What should I do?

  • Make sure there are no typos in the URL you are trying to access.

Error.

What does this mean?

  • One of our backend servers may have received too many requests.

What should I do?

  • Refresh the page a few times.
  • Contact support if the page is still inaccessible after refreshing the page.

Service is temporarily unavailable.

What does this mean?

  • We could not complete your request at this time.

What should I do?

  • Please try visiting the page again later.